Accessing medical services
Here are some useful links to access public health care in the neighborhood: general practitioner and online health card application. You need a health card to be treated at any public primary care center. More information on how to get medical care in Spain here. 

Dentist
For dental care, we recommend Clinica Gulin where Student Experience residents can enjoy a 15% discount on all dental services. How do you claim it? Simple! Book an appointment and upon arrival show proof that you’re a Student Experience Madrid Pozuelo by showing a confirmation letter or access to your service portal for example. It’s that easy. Take care of your smile! 

Everyone enjoys their well-deserved sleep, and a fire alarm is not the best way to wake up. Therefore, take your neighbors into consideration while cooking. Smoking in the studio and the common areas is not allowed. Smoking is allowed only in the designated areas of the complex. Save yourself from setting off the alarm and getting a fine.

Internet
Wi-Fi connection is available throughout the premises, and you can use the ethernet plugs which are installed in the studio. Please note that ethernet cables are not included.

Wi-Fi connection details are provided to you at check-in and are always available at the reception.

Do you have connectivity issues? Please contact the duty manager.

Television
Your studio is equipped with a TV and a Chromecast device, allowing you to enjoy a large list of international TV channels. You can also connect your own accounts of streaming services.

Did you order something online? Make sure that you're at home when this is delivered. The receptionist or duty manager is not responsible for accepting your parcels, nor can they sign for them. Are you not going to be at home? Then have the parcel delivered to a Pick-Up point in the area, such as Correos or Amazon. 

If you stay at Madrid Pozuelo, you can also have your package delivered to the SmartPoint in the building. With the SmartPoint, you can securely receive packages. If you use SmartPoint, please add the User Code (provided to you in the welcome email) + CÓDIGO TAQUILLA. See how it works in the video manual! 

Did you receive a tracking code that your package was delivered at Student Experience Madrid Pozuelo, but you have yet to see a parcel? Then go to reception, they may be able to help you out.

You have received a laundry bag from us, which you can use when you do your laundry at our laundromat. You can use the laundromat for a fee by installing appWash by Miele on your phone. Payments can be made using a debit or a credit card. Costs for washing and drying are 3 euros. To make sure there is enough space for everyone to use the washing and drying machines, please note that:

• You use one washing or drying machine at a time.
•  You get your laundry out of the machines as soon as it's ready. Tip: set your alarm!
•  You don't leave any bags or baskets behind in the laundromat.

By thinking of your neighbors, you will receive good karma points and probably make some friends too. ;)

The building has a private dining room. It can be reserved via the reception. The space can be used during the week until 21:45 and on Friday and Saturday until 23:45.

At the TULU smart rental unit, you can rent handy items such as a vacuum cleaner, game consoles, board games, and more! The contents of the TULU units vary per location, so go and check it out and find out which amazing items you can rent at your location! Download the TULU app to start.  

The complex has an underground parking garage, where you can park your (electric) cars and scooters. The entrance to the parking garage is located on Avenida de Rodajos 3, on the left side of the entrance to the reception. If you’re staying at Student Experience, parking is free. Please note that parking spaces are limited. Email info@studentexperience.com mentioning your contact details and the type of vehicle to confirm availability.

Waste disposal guidelines

Please make sure to throw your waste in the correct containers. You can find the recycling room on floor 0. Here’s how to use the containers:

Paper/cardboard and plastic: Orange self-compacting containers

• Step 1: Open the upper door by using the lever.
• Step 2: Throw your waste inside.
• Step 3: Close the upper door.

Glass: Black container

• Step 1: Insert glass through the hole on the top right.

Organic waste: Black container in the “Garbage room” (located on the same floor)

• Step 1: Slide down the discharge compartment at the top.
• Step 2: Insert your organic waste.
• Step 3: Make sure the discharge compartment is closed.

Any questions? Check out this video or contact the duty manager.

Read everything you need to know about meal plans here. 

Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

IBAN account number Madrid Pozuelo
ES06 0081 5161 6600 0137 8242
(Name: SCI Student Experience Real Estate III C.V.)

International payments
For international payments, you may need additional information. You can use the following bank information.
Name: BANCO DE SABADELL, S.A.
Address: Avenida Oscar Espla 37
City: Alicante, Spain
BIC: BSABESBBXXX

Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

When you sign your contract, you have to pay the first invoice yourself. For future payments (after the first month), you can authorize us to automatically debit the rent from your account monthly. This way, you don't have to worry about payments, and you always pay on time.

The amount is automatically debited from your specified bank account around the 26th of the month. You can also have someone else pay your rent (for example, your parents). It's important that there's enough money in the account at the time of debiting.

Change your payment method here.

You can manually transfer your monthly payment via your bank, so you can determine the date of the transfer yourself. Just make sure we have received the amount before the first of the month.

Find the bank details of your complex under 'Payment details'.

Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your personal number in the service portal. Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

You can set up a monthly payment order or periodic transfer and determine the date of the transfer yourself. Just make sure we have received the amount before the first of the month.

Find the bank details of your complex under 'Payment details'.

Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your personal number in the service portal. 

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

You have the option to manually transfer your monthly payment via online payment through the service portal.

You can make your online payment via iDeal (for Dutch bank accounts) or by credit card.

Important: our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

Your rent should be received in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

To avoid this, make sure to pay on time to prevent unnecessary costs.

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

You can settle your payment arrears through the service portal.

Payment arrears can quickly add up, so it's important to find a solution quickly. In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments.

The most important rules are:

• A payment plan can be arranged no more than once every 12 months. We calculate this from the end date of the last payment plan.
• The backlog may not increase any further, the monthly rent must be paid on time just like the amount of the payment plan.
• Do you not comply with the arrangements made in the payment plan? Then the arrangement will be terminated and the bailiff will be engaged.

If there's something in your studio or a communal area that requires repair, please submit a repair request. You can schedule an appointment with the duty manager or authorize us to fix the issue even if you're not at home.

An overview of the repairs you requested (both for your studio and communal spaces) can be found here.

For emergencies, please call the duty manager directly. You can find their number in your service portal.

Are your neighbors causing disturbance with loud music or household waste? This is how you get it sorted!

1. Talk
It's important first to discuss the issue with your neighbors. They may not even be aware of the disturbance they're causing. Stay calm and friendly and be understanding of each other's situation. If this doesn't help, you can proceed to step 2.

2. Report a disturbance
If a conversation did not help solve the situation, you can report the disturbance to us. We will look at a fitting solution.

Do you have a complaint? Report it so that you can live carefree again. We will pick up your complaint as soon as possible. 

If it's an immediate complaint, for example about noise, you can file your complaint (anonymously) to the receptionist, duty manager or security guard. Unfortunately, we're not able to respond quickly enough to complaints via email (especially during the weekend) to resolve the situation immediately. 

When you stay at Student Experience Madrid Pozuelo, you do not have to end your contract. Your contract will end automatically on the end date stated in your contract. If you want to stay longer, please contact us by e-mail.

House sitting is not possible at our Pozuelo location.

Once you have made your studio selection, it is important to note that switching to a different studio is not possible. Your contract will be finalized based on the particular studio you selected during the online booking process.

In exceptional cases where a relocation becomes essential due to a technical issue in your studio, we will contact you personally about the situation.

The service costs for staying at Student Experience Madrid Pozuelo are included in the price of your studio. You will not receive a separate bill for this.

Several bus lines connect you to major universities such as ESIC, Universidad Francisco de Vitoria, Campus de Somosaguas (Universidad Complutense), and San Pablo CEU. Find out more about bus lines connecting to Student Experience Madrid Pozuelo here.

Several taxi services operate in the area, such as Uber, Cabify, Bolt, and local taxi services. Prices are subject to change and depend on destination, length, and time of travel.