Internet

Home is where the WiFi connects automatically. That's why we're helping you set up your internet in just a couple of steps.

Step 1: UTP cable & router
To install and connect your internet you need a UTP (network) cable.
Want WiFi in your studio? You'll need a router as well.
Both can be purchased online through webshops like bol.com or Coolblue, but are also available at stores like Gamma.

Step 2: Activate internet connection
To activate your internet connection go to https://www.ittdesk.nl/en/studentexperience/.
Fill out your personal information here.
On the registration page under customer number enter: 14999999999 (so 14 and 10x 9).

Step 3: Happy Googling!
You can now access the worldwide web!
Got questions? Visit https://www.ittdesk.nl/en/studentexperience/, call 085 - 014 04 25 during office hours or fill out the form on the website.

Television

Setting up the television in your studio won't take a lot of time. Just follow the steps below. 

Step 1: Coax cable
All you need to get your TV working is a coax cable. You can get one ar shops such as bol.com, Coolblue, or Gamma.

Step 2: Setting up the TV
When setting up the TV you will need the following codes:
Netw id: 43136
Freq: 164000
Symbol: 690

Step 3: Extra channels
Would you like to request additional packages in addition to the existing TV and internet package? Then contact Ziggo via ziggo.nl or by phone at 0900 - 1884.

Step 4: Questions?
If you have questions about your TV and Internet connection, contact ittdesk. For more information or to ask questions, visit www.ittdesk.nl/studentexperience, call 085 - 014 04 25 during office hours, or fill out the form on the website.

Did you order something online? Make sure that you're at home when this is delivered. The duty manager is not responsible for accepting your parcels, nor can they sign for them.

If you're not going to be at home, you can have your parcel delivered to a pick-up point in the area.

It is possible to let someone else stay in your studio temporarily. If you are going to study abroad for a period of time, for example, someone else can occupy your studio for a maximum of six months.

Subletting is not permitted. However, it is possible to apply for house sitting, formally called residence stewardship. One of the things that is different about this, is that we meet the person occupying your studio for that time. That way we all make sure we are on the same page about living at Student Experience. You'd want us to do the same for your neighbor's studio, right?

House sitting must always be requested before the house sitting period begins. If you fail to do so, then subletting occurs. More information about applying for house sitting can be found in your service portal.

Are you looking to share a studio (people living together) at Student Experience? Unfortunately, this is not possible.

Are you moving out permanently? Then it is unfortunately not possible to 'transfer' your studio to someone else. In order to give every student a fair chance to a studio at Student Experience, the studio listed on the website when you leave. Of course you can point your friends to the selection on the website.

The building has a private dining room. It can be reserved via the reception. The space can be used during the week until 21:45 and on Friday and Saturday until 23:45.

You can use the laundromat in the complex for a fee. Install Miele's app appWash on your phone, top up your account, and do your laundry. The cost of washing or drying is € 3. You can add your own detergent to the machine. To make sure everyone can do their laundry, please follow these guidelines: 

• Use one washing or drying machine at a time.
• Take your laundry out of the machine as soon as it's ready. Other residents are allowed to take your laundry out of the machine once it's finished. Tip: set your alarm.
• Don't leave any bags or baskets behind in the laundromat.

By thinking of your neighbors, you will receive good karma points and probably make some friends too. ;)

At the TULU smart rental unit, you can rent handy items such as a vacuum cleaner, game consoles, board games, and more! The contents of the TULU units vary per location, so go and check it out and find out which amazing items you can rent at your location! Download the TULU app to start.  

Waste

Let's clean things up nicely. Here, we explain how to get rid of your waste. Maybe you can make someone else happy with the stuff or clothing you don't use. That way, you are being sustainable!

Bulky waste

Bulky waste includes large items that don't fit in the container, such as electrical goods, appliances, and furniture. Please note: large cardboard boxes belong in the container marked 'papier' or can be disposed of at a Waste Collection Point ('Afvalpunt') free of charge.

Call 14 020 to make an appointment free of charge or bring your items to a Waste Collection Point ('Afvalpunt'). For more information, see amsterdam.nl/waste.

Beware! If you don't follow the rules, you risk a fine from the municipality of at least €100,-. You can save a lot of money by disposing of your waste in the container and placing bulky waste outside at the right moment.

Always state your name and address with the transfer.

IBAN account number Amsterdam NDSM
NL56 ABNA 0623 2654 86
(Name: Bouwinvest Dutch Institutional Residential Fund N.V.)

International payments
For international payments, you may need additional information. You can use the following bank information.
Name: ABN AMRO Bank N.V.
Address: Gustav Mahlerlaan 10
City: Amsterdam
BIC: ABNANL2A

Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

When you sign your contract, you have to pay the first invoice yourself. For future payments (after the first month), you can authorize us to automatically debit the rent from your account monthly. This way, you don't have to worry about payments, and you always pay on time.

The amount is automatically debited from your specified bank account around the 1st of the month. Have you just moved in and missed the moment of debiting? There's a second possibility on the 20th of the month.

You can also have someone else pay your rent (for example, your parents). It's important that there's enough money in the account at the time of debiting.

Change your payment method here.

You can manually transfer your monthly payment via your bank, so you can determine the date of the transfer yourself. Just make sure we have received the amount before the first of the month.

Find the bank details of your complex under 'Payment details'.

Always state your name and address with the transfer. You can find your personal number in the service portal. Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

You can set up a monthly payment order or periodic transfer and determine the date of the transfer yourself. Just make sure we have received the amount before the first of the month.

Find the bank details of your complex under 'Payment details'.

Always state your name and address with the transfer.

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

Your rent should be received in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

To avoid this, make sure to pay on time to prevent unnecessary costs.

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

You can settle your payment arrears through the service portal.

Payment arrears can quickly add up, so it's important to find a solution quickly. In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments.

The most important rules are:

• A payment plan can be arranged no more than once every 12 months. We calculate this from the end date of the last payment plan.
• The backlog may not increase any further, the monthly rent must be paid on time just like the amount of the payment plan.
• Do you not comply with the arrangements made in the payment plan? Then the arrangement will be terminated and the bailiff will be engaged.

The municipality of Amsterdam can help you if you have debts you can no longer overcome by yourself. Check their website to find out if you're eligible.

A landlord statement provides information regarding living and payment behavior in the last two years. A landlord statement can only be provided if you stay with Student Experience for more than 1 year and meet the following criteria:

• No payment arrears at this time or in the past year;
• No payment plan at this time or in the past year;
• No record with the bailiff at this time or in the past year;
• No social notifications at this time or in the past year.

Do you want us to issue a landlord statement? Send an e-mail to info@studentexperience.com and we can return a completed landlord statement within 2 business days.

If there's something in your studio or a communal area that requires repair, please submit a repair request. You can schedule an appointment with the duty manager or authorize us to fix the issue even if you're not at home.

An overview of the repairs you requested (both for your studio and communal spaces) can be found here.

For emergencies, please call the duty manager directly. You can find their number in your service portal.

Are your neighbors causing disturbance with loud music or household waste? This is how you get it sorted!

1. Talk
It's important first to discuss the issue with your neighbors. They may not even be aware of the disturbance they're causing. Stay calm and friendly and be understanding of each other's situation. If this doesn't help, you can proceed to step 2.

2. Report a disturbance
If a conversation did not help solve the situation, you can report the disturbance to us. We will look at a fitting solution.

Do you have a complaint? Report it so that you can live carefree again. We will pick up your complaint as soon as possible. 

If it's an immediate complaint, for example about noise, you can file your complaint (anonymously) to the duty manager or security guard. Unfortunately, we're not able to respond quickly enough to complaints via email (especially during the weekend) to resolve the situation immediately.